The TUP QA/A Framework
enchmarked with the educational quality assurance framework of the National University of Singapore (NUS), the number one university in Asia (QS World Ranking, 2015 & Times Higher Education, 2015), the proposed Quality Assurance/Accreditation Framework of the University focuses into three (3) major dimensions such as Program Quality, Service Quality, and Outcome Monitoring. To ensure quality and standards, the framework shall be strictly monitored through ISO 9001:2015 Quality Management System (QMS), the heart of the quality assurance framework.
Program Quality ensures that the programs offered by the University are responsive and conform to the standards of various accrediting agencies such as the AACCUP, ABET, CHED (COS/COD, ISA), PTC/WA, at national and international levels, respectively. Here, the programs are reviewed by department and college curriculum review / accreditation committee then eventually approved by the University Academic Council, assuring that the programs are strategically aligned to the mandate of the University and to the Higher Education Reform Agenda of CHED.
Meanwhile, Service Quality focuses on monitoring the systems and procedures of all delivery units, and the performance rendered by the employees of the University through standardized evaluation instruments such as the NBC 461 CCE/QCE metrics for the Faculty; and SPMS for both the Faculty and Administrative employees, that are used as basis for promotion and grant of performance-based incentives. The NBC 461 aims to review the performance of each Faculty through students feedback, peer, and supervisor evaluations, and such that their achievements are reflected to university accomplishments. Meanwhile, the SPMS determines the effectiveness, efficiency, timeliness, and customer-centeredness of services of every employee in all sectors of the University based on their accomplishment over their committed programs/activities/projects (PAPs) each year. A University Policy Review Committee through the UREC and AdCo shall carefully determine the relevance of existing policies to the current needs of the University and stakeholders then submit recommendations to higher authorities.
Lastly, the Outcome Monitoring is the end-stage of the QA framework, which ensures that all data resulting from delivery of programs and services of the University are consistently monitored and evaluated. These outcomes are not limited to accreditation of programs and processes, awards, recognition, performance in licensure exams, research grants, citations, publications, adopted technologies, employability of graduates, award of COE/COD Status, SUC Leveling, PBB, and others significant University achievements in all sectors at student, faculty/employee, and institutional levels. It is anticipated that in this stage, there is a unified electronic repository of data collected, thereby ensuring accuracy, consistency, and transparency.